Website Terms of Use

1. Agreement and Acceptance

Welcome to the official website of Thunderbird Vein ("Clinic," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website, web forms, scheduling tools, and digital resources (collectively, the "Site").

By accessing or browsing this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Website Privacy Policy. If you do not agree to these Terms, please discontinue use of the Site immediately.

2. Medical Disclaimer & No Doctor-Patient Relationship

A. For Educational Purposes Only

All content published on this Site—including articles, videos, text, treatment overviews (such as endovenous laser ablation, radiofrequency ablation, sclerotherapy, and microphlebectomy), condition descriptions (such as varicose veins, spider veins, and venous insufficiency), and FAQs—is provided solely for general educational and informational purposes.

Nothing contained on this Site constitutes formal medical advice, diagnosis, or treatment recommendations. Always seek the advice of a qualified physician or licensed vascular specialist regarding any medical condition or treatment options.

B. No Doctor-Patient Relationship

Interacting with this Site—including browsing pages, submitting online contact forms, requesting an appointment, or sending electronic mail—does not create a doctor-patient relationship between you and Thunderbird Vein or any of its healthcare providers. A formal provider-patient relationship is established only after an in-person or official clinical consultation and completion of formal intake documentation.

3. Treatment Results & Before/After Photographs

This Site may display before-and-after photographs, clinical illustrations, or patient testimonials. These materials are presented for illustrative purposes only to demonstrate typical treatment approaches and potential aesthetic outcomes.

• Individual Results Vary: Every individual's vascular anatomy, vein severity, skin type, and healing process are unique. Specific cosmetic or clinical results cannot be guaranteed for any vein procedure.
• Clinical Evaluation Required: Formal prognosis and treatment plans require a comprehensive clinical evaluation, including a diagnostic duplex ultrasound exam performed by a licensed professional.

4. Online Consultations and Appointment Requests

Submitting an online form or appointment request through the Site constitutes a request only and does not guarantee an appointment or acceptance as a patient.

• Communication Delays: Web forms and general email inquiries are not monitored 24/7. Do not use web forms for acute symptoms (e.g., sudden leg pain, swelling, heat, redness, or suspected Deep Vein Thrombosis).
• Accuracy of Information: You agree to provide accurate, truthful, and complete information when submitting inquiries or scheduling requests.

5. Electronic Communications & SMS Messaging Policy

When you access or use the Site or send emails, text messages, or SMS communications to us, any affiliated medical group, or its healthcare providers, you are communicating with us, the medical group, and its providers electronically. You consent to receive communications from us, the medical group, and its providers electronically. We will communicate with you via email, SMS messaging, or through the Site and its digital services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication.

SMS & Mobile Terms

As part of our services, you may opt-in to receive promotional, marketing, and/or transactional communications delivered via SMS from Thunderbird Vein.

• Automated Messages: Messages may be sent using an automatic telephone dialing system.
• Rates & Frequency: Message and data rates may apply. Message frequency varies based on your account activity and communication preferences.
• Opt-Out & Support: Text STOP to opt out of further SMS communications at any time. Text HELP for assistance or support options.
• Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.

6. Intellectual Property Rights

The Site and its original content, features, layout, graphics, text, branding, and imagery are owned by Thunderbird Vein and are protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to view and print pages from this Site for personal, non-commercial use only. You may not reproduce, distribute, scrape, modify, or republish any content from this Site without prior written consent.

7. Prohibited User Conduct

When using this Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of state or federal laws.
• Attempt to gain unauthorized access to our servers, website administrative backend, or connected networks.
• Transmit any automated viruses, worms, malware, or harmful code through our contact forms or site infrastructure.
• Use automated spiders, scrapers, or bots to extract clinical content or images.

8. External Links and Third-Party Services

Our Site may contain links to external third-party websites, patient portals, bill payment gateways, or patient financing platforms (e.g., CareCredit). Thunderbird Vein does not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party websites.

9. Limitation of Liability and Governing Law

To the fullest extent permitted by applicable law, Thunderbird Vein, its physicians, officers, and employees shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of, or inability to use, this Site or its content.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any legal action arising from these Terms or site usage shall be brought exclusively in the courts of Maricopa County, Arizona.